RxSight^® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world’s first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company’s mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.

OVERVIEW:

Position is responsible for the training and certification of U.S & O.U.S. Clinical Affairs & Training Specialists & Distributor Clinical Teams. Creation & Maintenance of Clinical Training material content as related to ongoing changes in the company’s core technology and application. Position will liaise and collaborate as required on ongoing projects with other departments including administrative training, mentorship and continued education. Position will review clinical data and develop programs to further the adoption of the technology. Position will research and answer complicated medical and surgical questions as presented in assisting US & OUS field teams and customers to ensure the best possible guidance, patient outcomes and customer adoption. The position will conduct train-the-trainer programs for all clinical activities encompassing the core technologies. Supporting the continued development of RxSight Lenses (LAL), Lens Delivery System (Injector) and Light Delivery Device (LDD). Position will be required to travel to US & OUS Customer Sites as directed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure the US & OUS Clinical Training Program is updated for changes in the company’s technology, including content and process/procedures.
• Execute Clinical Training for US & all OUS Clinical new hires to support the effective use of the technology.
• Execute Clinical Training for US Sales new hires to support the effective use of the technology.
• Ensure compliance to released clinical training programs, OPs and regional compliance and labeling information.
• Support and Document US & OUS related OJT activity and provide mentorship.
• Support and Document US & OUS CTS certification visits.
• Research and answer Clinical Inquires submitted from the field.
• Liase with Field Leadership to identify US CTS that are not meeting expected level of training/support.
• Provide mentorship and additional field training to US CTS that have been reported by Field Leadership to be struggling with knowledge, training effectiveness or content retention.
• Train in-house members of staff on RxSight core technologies, as required.
• Support the company’s Customer Training portal/website to ensure training has been successfully executed within the customer site.
• Assist with Customer onboarding activities to ensure data capture relating to clinical training requirements.
• Assist in maintaining the working library of US clinical flashes, clinical tips, continued education or training tools necessary to keep the US clinical field informed of changes to the company’s core technology.
• Create and maintain a process and database working library of OUS clinical flashes, clinical tips, continued education or training tools necessary to keep the OUS clinical distributors informed of changes to the company’s core technology.
• Execute Continued Educations calls for US and OUS field teams with learning objectives and retention quiz creation.
• Manage OUS proctoring program.
• Attend and support global trade shows, fellowships and conferences when required.
• Assist with establishment of regional global clinical training centers and ensure training programs are adhered to for global consistency.
• Ensuring administrative processes are also trained and absorbed by the OUS Clinical Team including critical processes.

Required Knowledge, SKILLS, and Abilities:

• Strong clinical, medical and surgical knowledge including principles of optics, IOL planning including calculation and formulae knowledge, comorbidities (both ocular & systemic) and their effect on surgical and refractive outcome, refractions, biometry and associated diagnostic and surgical device operations.
• Strong knowledge of the cataract patient diagnostic and evaluative process at the clinic level, including associated device operation and patient/clinic flow.
• Strong understanding and OR experience related to Cataract Surgery.
• Proven and excellent communication skills, written and verbal.
• Past experience with training program development in the ophthalmic industry including deep knowledge on the use of PowerPoint to build professional presentations.
• Well-versed in routine eye examinations.
• Experience with Learning Management Systems is preferred.
• Demonstrates a strong attention to detail, the ability to grasp new concepts rapidly, adapts swiftly to evolving tasks, capable of managing multiple tasks simultaneously.
• Demonstrates strong problem solving and troubleshooting skills & the ability to think outside the box.
• Exhibits the ability to compartmentalize things learned and a keen aptitude for continuous learning.
• Ability to travel up to 75% of the time with a valid passport.

SUPERVISORY RESPONSIBILITIES:

• N/A

EDUCATION, EXPERIENCE, and TRAINING:

• OD strongly preferred with 6-8 years related experience directly involved with medical, surgical and refractive ophthalmic practice. Corporate Industry experienced preferred.
• COA/CCOA/COT/COMT with 8-10 years related experience directly involved with medical, surgical and refractive ophthalmology practice. Corporate Industry experienced preferred.
• Training to be completed per the training plan for this position as maintained in the document control system
• The training requirements on TRN-10007 Insider Trading Policy, TRN-10008 Global Anti-Bribery and Anti-Corruption Policy and TRN-10009 Code of Business Conducts and Ethics must be diligently completed within 30 days from the hiring date and on an annual basis

CERTIFICATES, LICENSES, REGISTRATIONS:

• COA/CCOA/COT/COMT

COMPUTER SKILLS:

• MS Office Products – specifically in building PowerPoint presentations